Reference

awan303 Legal Terms and Your Rights

The awan303 legal framework sets out your rights, our responsibilities and the conditions that govern every account, transaction and interaction on this platform — access depends on local…

Terms of UsePrivacy PolicyCookie PolicyData Retention RulesAccount Conditions
awan303 awan303 Legal Terms and Your Rights
LEGAL CONTACT PATHS

Reach Us About Any Policy Question

Live Chat Our live chat runs 24 hours a day, seven days a week.
Email Support Send detailed legal enquiries — including data deletion or correction requests — to our…
Account Help Centre The Help Centre inside your account dashboard holds a dedicated Legal section.
HOW WE HANDLE YOUR DATA

Six Ways We Protect Your Account and Information

From the moment you complete phone verification in Jakarta or anywhere else in Indonesia, your data moves through encrypted channels.

Encrypted Account Storage

All account credentials — phone number, verification code and session tokens — are stored using AES-256 encryption. We do not store raw passwords; only a salted hash is retained after your first login.

Cookie Transparency

We use session cookies to keep you logged in across our lobby pages and analytics cookies to understand how sections like Live Dealer Lobby are used. You can adjust cookie preferences from the settings menu inside your account.

Transaction Data Retention

Records of deposits via DANA, OVO, GoPay and QRIS, along with bank transfer receipts, are retained for 24 months. After that period, records are anonymised unless a legal hold is in place.

Data Access Requests

You have the right to request a full copy of the personal data we hold on your account. Submit a request via live chat or email and we will deliver the data file within five business days.

Data Correction and Deletion

If any information on your account is incorrect — name, phone number or payment details — contact support and we will correct it promptly. Deletion requests are processed where local law permits account closure.

Third-Party Sharing Policy

We share transaction data with payment processors such as DANA and OVO only to the extent needed to complete your deposit or withdrawal. We do not sell personal data to advertisers or unrelated third parties.

Common Legal Questions About awan303

These are the questions we hear most often about our terms, data practices and account conditions. If your question is not here, our 24-hour live chat team can walk you through any clause in detail.

The current terms of use are linked in the footer of every page. You can also access them from the Legal section inside your account dashboard, where the version date confirms you are reading the active document.

Yes. Access to awan303 services depends on local law. We ask you to confirm your jurisdiction is a supported region during phone verification before your account becomes active.

Transaction data from DANA and QRIS is passed to the respective payment processor only to complete your deposit or withdrawal. We retain a transaction record on our side for 24 months, then anonymise it.

Yes. Submit a data access request via live chat or our support email. We will compile and deliver your data file within five business days of receiving the request from your verified account.

Contact support through live chat or email with the correction or deletion details. Corrections are applied within 48 hours. Account deletion is processed where local law permits and after any open transactions are settled.

We use session cookies for login continuity and analytics cookies to see how lobby sections are accessed. Open account settings, go to Privacy, and adjust your cookie preferences at any time without affecting your account status.

Yes. All transactions — including bank transfer withdrawals via BCA, BRI, Mandiri and BNI — fall under our terms. Records of these withdrawals are retained for 24 months and are available on request through your account.